ORDERING AND SHIPPING

SHIPPING TIME

Due to nature of this ship starting to fly we are expecting you will have your item(s) in 3-4 weeks from purchase. Tracking number will be provided as soon as we have it. Each item is made to order so we wont be shipping the item until the item is done and the quality is checked. We are working hard to get processing and shipping times down. For international shipping it may take an extra two weeks. For international customers, once a package leaves Canada., we are only able to track a package using the same tracking number you will be issued. Please check with your country’s guidelines about tracking and shipping times. We ask our customers to please be patient and give your order sufficient time to arrive.

INTERNATIONAL SHIPPING & TAXES

Please note, the shipping fee is the cost of the postage and not possible duties or taxes. Please research your country’s importing requirements in advance so as to not have any surprises!

IF YOUR ORDER IS LATE

Please be patient :) Orders will be sent with tracking and as quickly and securely as possible. Please note, we have access to the same tracking number you have, and this is the most up to date status we can view.

ORDERS DELIVERED BUT NOT RECEIVED

Please be sure to have your package delivered to a safe and statistically reliable location. Please follow the tracking information provided and when the courier has advised the shipment is completed we will too. Theft will not be covered by Hallows but we are happy to see if we can assist you in anyway we can if the courier has made a mistake.

CREDIT CARD OR CHECKOUT ISSUES

1. Have you double checked the credit card number, expiration date, and security code is a match?

2. Have you double checked the billing address matches the address on file with your bank? Did you use an apartment number? Did you move recently and need to update your address? For your security, billing addresses must match your exact address on file with your bank. That is word for word and number for number.

3. Try Paypal.